Test your Chatbot

Testing the chatbot yourself is the first step in making sure it behaves the way you intended.

Create a conversation

To test your chatbot, go on the Chatbot tab on the left side menu and select your chatbot from the chatbot selection window, then create a new conversation using the New Chat button. You will need to provide a name and a description for your new conversation. This can be usefull to compare different configurations you have made over time.

When a conversation has been created, you can send a message using the conversation box.

Analyze your chatbot's behavior

While testing your chatbot, you can see why your chatbot allowed or blocked a particular message. When a message is answered, an icon appears next to the message. By hovering the icon, you can see to which topic and sentence the message was matched.

If no topic and sentence were matched, a simple message appears instead of the complete analysis.